DO YOU SHIP TO MY LOCATION?

Yes, we are shipping across India, except for any containment zones. If you want to double-check if we deliver to your pin-code, please send us a message through our Contact Form.

HOW DO I PLACE AN ORDER?

To place your order, follow these steps :

• Browse through our range of products until you find something you like. After you’ve chosen what you want, click the ‘Add To Cart’ button
• After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
• Proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

HOW WILL I KNOW THAT MY ORDER IS PLACED SUCCESSFULLY?

• Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID. You will see the details of your order in your ‘Order History’ as well when logged into your account with us.
• You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your product(s) to arrive!

In the rare case that you did not receive a confirmation email or do not see your order in your ‘Order History’, please contact us at sales@indigenousproducts.in along with your details (Your name, the amount of your purchase etc.) and we will look into it.

WHAT IF I RECEIVED THE WRONG PRODUCT?

Ok, that shouldn’t have happened. But if we did goof up and sent you a wrong product, we will replace it with the correct one. If you have received the wrong product, please email us at sales@indigenousproducts.in with all the details of your order and pictures of the wrong product that you received within 24Hrs of receiving your order.

WHAT IF THE PRODUCT IS DAMAGED/LEAKING?

We personally check all the items that are packages for shipping and ensure proper packaging of each order using the latest standards in e-commerce packaging. As most of our products are perishable, all food sales are final. However, we will be happy to replace any food/perishable item(s) in the unlikely event that they might reach you damaged or leaking. Unfortunately, how packages are handled during transit is out of our hands. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. 

Though we are not responsible for damage to a product during shipping, we value our customers and are willing to provide a replacement for food products. In case the food product you have received is damaged, send us photographs of the damaged product within 24Hrs of receiving the package to sales@indigenousproducts.in and we will replace the item for you at no additional cost.

WHERE IS YOUR STORE, SO I CAN VISIT?

Unfortunately, we do not have a physical store that you can visit in person, we have a warehouse, so we prefer to operate online. All that products that you see on our website are available and you can order them right from the website itself and we will deliver the items to your doorstep!